We have a number of appointments that can be booked up to six weeks in advance. There are also a number of appointments that are released from 08.30 on the day. We have a range of appointments with different members of our clinical team. Our receptionists will ask you for a brief description of the nature of your problem so that they can signpost you to the correct member of the team. They have been asked to do so by the GPs and the Practice Manager and any information that you share with them will be treated in confidence. We would ask that you treat their enquiry politely, even if you decline to provide details.
The practice operates an open access system for acute emergency presentations. This means you can telephone at any point of the day and speak to the duty doctor who will allocate you an emergency appointment if it is felt that you need to be seen face to face.
Please note that if you are given an emergency appointment it will be for 5 minutes only to deal with your immediate symptoms. If you wish to discuss any other issues with the doctor this should be done at a normal appointment.
If you are given a time to come to the surgery or if you walk-in requesting to be seen, please note that the time you are given is an approximate one. As you are being seen in an emergency surgery you may have to wait longer to be seen if there is a more urgent emergency, or if the patients before you on the list need longer to be treated. However, you will be seen so please bear with the duty doctor and receptionists. Thank you for your patience.
We also have telephone consultation slots if you feel that the matter you wish to discuss can be dealt with on the telephone. In the event that you need to speak to a doctor/nurse the receptionist will ask for certain information. Please make sure you give a telephone number that receives withheld numbers. Call-backs are usually made by the clinical staff between 12:00 - 14:00.
Advanced Nurse Practitioners
Can see you for a whole range of minor illnesses and prescribe the appropriate treatment.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
Our physiotherapist can see and treat a range of acute muscle and joint problems and is in the practice for three sessions a week.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients who regularly miss booked appointments and don't let us know may be issued with a warning letter and may be asked to register with another practice if they continue to miss appointments.